Owner FAQs

Yes, Fair Housing Laws prevent property managers and landlords from discriminating against perspective residents solely on the basis that they are on some type of government housing program. This is one example of the many ways we help our clients to navigate complicated housing laws, rules and regulations. By helping our clients comply with State and Federal Housing regulations we help them avoid costly violations that can cost them large amounts of both money and time.

Absolutely! We are a fully licensed Utah Real Estate Brokerage. State Law actually requires all third party property management providers to be a licensed brokerage. However, with Utah's growing and appreciating housing market, unfortunately there are many unlicensed amateurs who are offering services in the market place. Not only is this a dangerous from a regulatory standpoint, but it is also very dangerous for you and your property as they don't know what they are doing. For most people their real estate portfolio is their most valuable asset and can often represent the larges amount of your net worth. For an asset this valuable and important you can not afford to hire an amateur. Here at Hero we have over a century of combined property management experience. Most of our staff have been in this industry for several decades. Our team knows exactly what it takes to optimize your real estate portfolio.

Our general business hours are Monday through Frida 9 AM to 5 PM. Most our business can be conducted during these normal business hours. However, we do have an after hours emergency line 385-490-6883 for emergent situations that need immediate attention. That is one of the many perks of hiring Hero Property Management. We deal with the late after-hour situations so that you don't have to. Our clients can sit back and relax knowing our team is in place and ready to respond to any situation that may arise.

Yes! We have spent years building relationships with the best vendors available, this includes our software and payment processing providers. Our clients absolutely LOVE passively watching their rent income ACH straight into their bank account each month. Why hassle with paper checks and bank runs when you can just let Hero Property Management direct transfer these funds straight into your account? We also provide you with electronic statements and accounting reports so you can keep track of all the funds we process for you.

Our lease agreements are created and frequently updated by some of the best Landlord/Tenant Attorney's in the State. If our clients wish to review our lease agreement we are more than happy to provide a copy upon request. When our clients hire us it becomes a Principal/Agent relationship with the Property Owner acting as the Principal and Hero Property Management acting as the Agent. Part of this Agency agreement allows Hero Property Management to execute the lease on your behalf. Of course we work out all the pricing, terms, and conditions with you when you start with us so we ensure the lease is executed according to your wishes.

Yes Hero Property Management is a Dual Brokerage meaning we have a property management arm and a real estate sales arm. Having both Hero Property Management and Hero Realty allows us to be a full service one stop shop that can handle any and all of our clients real estate needs. We also offer discounts to clients who use both arms of our organization. Streamline your transactions by allowing the Hero team to not only manage your investment but purchase or sell it as well.

For the large majority of our lease contracts rent is due on the 1st and late by the 6th giving residents 5 days to make their rent payment. We then process our main owner check disbursements on the 10th of each month. However, in the rare instance that your tenant pays late and misses our main owner check run we also do smaller weekly check runs on Thursday of each week to process the few straggler payments throughout the month. Rest assured our goal is to collect and process your rent to you on time and our team is relentless in constantly striving to achieve this goal.

As mentioned in the question above most of our lease agreements require the resident to issue payment on the 1st with a 5 day grace period giving them until the 6th before late fees apply. We have many options for our residents to pay including ACH, e-check, credit/debit card, paper checks, money orders, and more. We do strongly encourage all of our residents to pay electronically online as it is the fastest and easiest for both them and us.

Generally the industry standard is a 12 month contract which seems to work well for the majority of our clients. That being said, lease length is up to the discretion of the Property Owner. So if you have a unique situation or need that may require a different lease length just let us know so we can discuss and evaluate options with you.

The market norm for Utah specifically is a security deposit equal to one month of rent. We do allow our clients to determine if they want more or less but we usually advise against it simply because it can effect the rentability of the property. Hurting the property's rentability can cause unnecessary losses through added vacancies.

We can start managing the property at any time you see fit. We have a large team that gives us the bandwidth to take on new clients whenever and however our clients need. We do recommend if the property is occupied that it is usually a good practice to give the resident 30 days notice prior to the change in management. This is not a requirement by any means and as mentioned above we can onboard new clients and properties at any time, but for tenant occupied properties the 30 day notice usually makes the transition occur more smoothly.

Hero Property Management specializes in managing all residential use properties. This means that whether you have a house, duplex, triplex, fourplex, townhouse, condo, apartment, large multifamily apartment complex or anything else Hero Property Management is equipped to handle it. We do not specialize in commercial real estate or vacation rentals.

Each month you will receive an owner statement with your rent deposit. At the end of each year we will issue you a 1099 for your taxes. We do have highly sophisticated accounting systems with a full suite of accounting reports. So if there is additional accounting information that you need just let us know so we can custom tailor accounting reports for you with all the additional information that you need.

As a licensed brokerage in the state of Utah we are required by the Division of Real Estate to hold all trust funds and security deposits in our brokerage trust account.